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Have A Question?

Do you have a question about our products, or a more general question about DSP, metering, or digital audio? We’d love to talk with you, so send us a note: marcom@maat.digital

If you have any problems with our products, please first take a look below at our FAQ or Frequently Asked Questions. If your issue is not addressed there, let us know your concerns or what’s needed with as much detail as possible. Include your OS type and version, DAW and version, plus basic information about your host computer including CPU type, amount of RAM, and any unusual peripherals or cards installed. Then, describe the problem so that we can attempt to recreate it! Send that to: support@maat.digital
Note that, when you e-mail us with an inquiry, you are agreeing to receive communications from MAAT via e-mail. Learn more…

Installers & Demo Downloads

Below are links to ZIP files for all of our products. If you don’t own a license, these installers will provide a 14 day trial license.

User Manuals

Below are links to PDFs for all our products…

Troubleshooting

Want to get started troubleshooting a problem on your own? Then run the following utility we’ve included, and send us the ZIP file that’s created:


FAQ — Frequently Asked Questions

Licenses

  • When is MAAT discontinuing all Wibu licenses?
    • We will shut down all Wibu licensing on the 30th of June, 2020. Visit the Support page, and make sure that you download the latest version of your product. Then, reinstall and reactivate with your existing Product Keys.
  • What kind of dongle does MAAT use? Can’t I use my iLok?
    • We’ve tried Wibu, and we’ve tried PACE but decided to create a modern, cloud–based license system for our products. Get this! You don’t need a dongle to use any of our software! MAAT licenses are now cloud–based.
  • I’m having trouble with my MAAT license. Can you help?
    • We want to get you back to work as quickly as possible! To aid in troubleshooting any licensing issue, please run the utility we included during installation, and e–mail the ZIP file that it creates to us. We’ll take a look at the diagnostic ZIP and get back to you as soon as we can.
    • For macOS, in the Applications/MAAT folder launch; /Shared/Utilities/DiagnosticsReporter.app
    • For Windows C drive, in the \Program Files\MAAT folder, open \Shared\Utilities\DiagnosticsReporter.exe
  • I’m running Magix’s Sequoia or Samplitude DAW. Can I use MAAT’s dongle for both?
    • For sure. Our CodeMeter CmStick dongles can be used to store your Sequoia or Samplitude license. If you have a very old MAGIX dongle, you will need to work with MAGIX support to move your license.
    In addition to MAGIX, several other audio vendors, including BaseHead and Propellerheads use Wibu copy protection. SADiE, the Telos Alliance and Mark Levinson’s Daniel Hertz use a proprietary Wibu implementation.
  • I already have a CodeMeter dongle. Can I use it with MAAT’s products?
    • Not any more, but we’ll take back your MAAT dongle in exchange for a US$30 in–store coupon! Give us a shout at Support to learn more.
  • How many license activations do I have?
    • Technically, you have three activations total, two replacements if you loose an activation. We assume that you backup your computer and can recover your Product Key(s), which are your proof of purchase. Without Product Keys, we cannot re–activate your license.
    Now that MAAT licenses are cloud–based, you shouldn’t need anything more that your Product Key to recover your license even if your host computer dies a sudden death (We’re lookin’ at you, Windows fans). See the question “How can I move a MAAT license…” below for more information.
  • How can I move a MAAT license from one computer to another?
    • The license itself resides in the Cloud. You can return or park your license on our licensing server, and pick it up later on another host. Once your product is licensed, click the Activate/Deactivate Online button to deactivate your license, then repeat to reactivate.
    Important! If you save and close any DAW session that includes a MAAT instance, your license will be automatically returned to the Cloud. Pick it up on another Cloud–connected machine, right where you left off.
  • I need to work offline/remotely, or I’ll be traveling and need to get work done away from the Internet. What to do?
    • If, for security reasons, you have an offline host computer or you plan on working without a reliable internet connection, you can request an offline license. This will license your MAAT product without periodically contacting our licensing server. If you anticipate working without the internet for more than an hour at a time, take a moment to surrender your online license, and replace it with an offline version.
    To prepare for offline activation, you will need some method to move your License Confirmation file to the offline host machine. That can be accomplished in any number of ways, but a flash drive or “thumb drive” is often readily available and most convenient. You will also need your Product Key that was supplied to you via e–mail when you purchased your MAAT product. The offline activation process starts with generating a License Request, with a “maatr” file extension, which is submitted on–line to our server or via e–mail to MAAT Support. A License Confirmation file, with a “maatc” extension, will be returned to you, which will activate your product.
    For offline activation, do the following:
    • Navigate to the back panel of your MAAT product by clicking on the gear icon or, for older products, the MAAT logo on the front panel.
    • Click on the Activate/Deactivate Offline button, and follow the prompts.
    You can also return or park your license back on our licensing server, and pick it up later on another host.
    • Once your product is licensed, click the Activate/Deactivate Offline button to deactivate your license, then repeat on another host to reactivate.

Genuine DR + OS & DAW Compatibility

Maintenance

  • Can you recommend any products for routine macOS maintenance?
    • We recommend EtreCheck from Etresoft and DiskWarrior from Alsoft, two complementary utilities that are absolutely worth the investment. Both are great for periodic maintenance, and each one addresses issues that the other does not. Also, both repair critical issue that are invisible to Apple’s Disk Utility. A once-a-month pass with both products will keep your Mac running at peak efficiency with minimum hassle.
  • Can you recommend any products for routine Windows maintenance?
    • We have found that, for Windows, applications advertised for optimization and repair usually do more harm than good. Instead, we recommend the factory tools like Disk Cleanup. From the Start button menu, choose All Programs → Accessories → System Tools → Disk Cleanup. If you are running Windows 10, then also use the built in defragmentation tools. From the Taskbar, select the search bar and enter “defrag”. Then, select Defragment and Optimize Drives.
    For additional tips, search Microsoft’s support for “Tips to improve PC performance in Windows 10”. When searching for 3rd party tips about tools and utilities, always use a trusted source like pcmag.com, pcworld.com or tomshardware.com.

Miscellaneous

  • What does MAAT stand for?
    • MAAT stands for “Mastering Academy Audio Tools.” In addition, Maat or Ma’at, according to Wikipedia, is “…the ancient Egyptian concepts of truth, balance, order, harmony, law, morality, and justice. Maat was also the goddess who personified these concepts, and regulated the stars, seasons, and the actions of mortals and the deities who had brought order from chaos at the moment of creation.” For audio engineering, order from chaos is a good thing!
  • Who owns MAAT?
    • MAAT Incorporated is owned and operated by the three principal executives who founded the company; Friedemann Tischmeyer, Dr. Christoph Musialik and Oliver “OMas” Masciarotte.
  • Why you should care about MAAT…
    • MAAT is built on the belief that higher fidelity, enhanced workflows and less visual fatigue are hallmarks of better quality software. Our reliance on hard science and in–depth research, tempered by extensive listening and customer feedback, redefines audio tools for media professionals worldwide.
    We love audio. For all of us at MAAT, it’s what we do…all day, every day. From seminal product developments to key patents and intellectual property, we have extensive experience from a manufacturer and engineering viewpoint. All that is moderated by over a century of practical pro audio knowledge. That’s why we can confidently say, “Sound…Simply Better”
  • What is DR Dynamic Range?
    • DR Dynamic Range, what we now refer to as DRi or integrated DR, was introduced and initially promoted by the PMF, the Pleasurize Music Foundation. Friedemann Tischmeyer is the founder, and Karlheinz Brandenburg, Ronald Prent and Oliver Masciarotte are board members. At the time, there was no unit of measure for subjective dynamic range reduction. Friedemann found that there was no standardized method for gauging “dynamic density,” or the amount of aggressive dynamic range reduction being applied to popular music. So, together with some colleagues, he created the DR standard. MAAT is granted exclusive license to continue DR tool development.
    Note that DR is not simply the difference between the peak and quietest value of a track or the common but less than useful PLR or crest factor measurement. It’s more complex, which is how it’s able to provide a meaningful integer value that both represents how much a song is “crushed” and relates directly to how it actually sounds. After two decades, DRi has become a de factor international standard, with tens of thousands of albums and songs measured for comparison by engineers and enthusiasts.