Support

Licenses

I can’t find my license. Where is it?
• Your Product Key is your license. It was e–mailed to you when you purchased your product. If you cannot find your Product Key, contact customer service at the company from whom you purchased. For MAAT, that would be either 2Checkout.com or our current FastSpring.com.
⇨ To make a “safety” copy or backup of your Product Key(s), open a new TextEdit or Notepad file. Then launch License Central from our Installers (linked above) and, using the lst in the Preferences’ Keys tab, copy your Product Keys. Paste into a plain text file and save it away on a USB flash drive with a meaningful file name like “2019_December MAAAT Product Keys.txt” or something similar. Don’t forget to label the flash drive! We also stongly suggest you print out a paper copy of your Product Keys in case the USB flash drive is lost or damaged.
What kind of search is going on with License Central? Is it sharing anything over the network or just confirming what's in your database and tools found on my drive according to Product Keys?
• It has a two–way “conversation” between your local host and the remote server; a Product Key inquiry followed by the server’s response. It knows where our plug–ins and apps are supposed to be stored, so it looks in those folders for items with our product names. It does not do recursive searches, digging into sub-folders as that doesn’t make sense for us to do. If you have organized your directories to better work for you, far be it for us to dig around in there. That’s why we provided two additional search paths.
After it has checked your licenses, it also checks with the server on what are the current builds. It compares your installed versions so it knows if there are any updates available. That’s how it knows if your local copy is out of date.
What are the privileges License Central has, and also what kind of information does it share over the network through it's dedicated port?
• No special privileges as the directories it’s working in are not hidden or protected. Network communication is the same license info it uses when you open an app or instantiate a plug-in — it sends our “standard” query to the license server and first asks for a match with the Product Key(s) it found. The server replies with our standard response, which is what type of license and what is its duration.
How many machines or activations is my license good for?
• So long as it’s not at the same time, you can jump between several workstations. Whenever the last MAAT instance is removed or closed on your computer, your license is returned automatically to the license server. So, another computer can open or instantiate your MAAT product and receive a new licensing lease without interruption.
Note that, if anything prevents the license from being returned such as WiFi dropping out, your license will “time out” and nonetheless become available again after an hour.
I’m having trouble with my MAAT license. Can you help?
• We want to get you back to work as quickly as possible! To aid in troubleshooting any licensing issue, first please run License Central, which is liked above. We also include that utility during installation. Usually, simply opening and closing License Central, then restarting your plug–in host will fix most problems.
If you’ve run License Central and are still having problems, launch License Central again and e–mail the ZIP file that it creates to us, along with your Product Key (we e–mailed you your Product Keys when you purchased). We’ll take a look at the diagnostic ZIP and get back to you as soon as we can. The diagnostic ZIP file is written to your Desktop.
- For macOS, in the Applications/MAAT folder launch; /Shared/Utilities/DiagnosticsReporter.app
- For Windows C drive, in the \Program Files\MAAT folder, open \Shared\Utilities\DiagnosticsReporter.exe
How many license activations do I have?
• Technically, you have three activations total, two replacements if you loose an activation. We assume that you backup your computer and can recover your Product Key(s), which are your proof of purchase. Without Product Keys, we cannot re–activate your license.
Now that MAAT licenses are cloud–based, you shouldn’t need anything more that your Product Key to recover your license even if your host computer dies a sudden death (We’re lookin’ at you, Windows fans). See the question “How can I move a MAAT license…” below for more information.
How can I move a MAAT license from one computer to another?
• The license itself resides in the Cloud. You can return or park your license on our licensing server, and pick it up later on another host. Once your product is licensed, click the Activate/Deactivate Online button to deactivate your license, then repeat to reactivate.
Important! If you save and close any DAW session that includes a MAAT instance, your license will be automatically returned to the Cloud. Pick it up on another Cloud–connected machine, right where you left off.
I need to work offline/remotely, or I’ll be traveling and need to get work done away from the Internet. What to do?
• If, for security reasons, you have an offline host computer or you plan on working without a reliable internet connection, you can request an offline license. This will license your MAAT product without periodically contacting our licensing server. If you anticipate working without the internet for more than an hour at a time, take a moment to surrender your online license, and replace it with an offline version.
To prepare for offline activation, you will need some method to move your License Confirmation file to the offline host machine. That can be accomplished in any number of ways, but a flash drive or “thumb drive” is often readily available and most convenient. You will also need your Product Key that was supplied to you via e–mail when you purchased your MAAT product. The offline activation process starts with generating a License Request, with a “maatr” file extension, which is submitted on–line to our server or via e–mail to MAAT Support. A License Confirmation file, with a “maatc” extension, will be returned to you, which will activate your product.
For offline activation, do the following:
- Navigate to the back panel of your MAAT product by clicking on the gear icon or, for older products, the MAAT logo on the front panel.
- Click on the Activate/Deactivate Offline button, and follow the prompts.
You can also return or park your license back on our licensing server, and pick it up later on another host.
- Once your product is licensed, click the Activate/Deactivate Offline button to deactivate your license, then repeat on another host to reactivate.
Can I sell my MAAT purchase to someone else?
• We charge a $30 service fee. In addition, we require that:
- you and the person purchasing both supply complete contact information
- you and the person purchasing both supply the Product Key of the license being sold
Once we have received both the above information plus the service fee, we can move the license and re–associate the (new) license owner in our databases. If you would like to initiate that, you can pay via Paypal to:

accounting@maat.digital

As part of your PayPal payment, please indicate the reason for the purchase and the Product Key so we can link the two.
When did MAAT discontinue using Wibu/iLok licenses and dongles?
• We shut down all Wibu licensing back on the 30th of June, 2020. Visit the Installer section of the Support page above, and make sure that you download the latest version of your product. Then, reinstall and reactivate with your existing Product Keys. We e–mailed your Product Keys to you when you purchased.
By the way, w’ve tried Wibu and we’ve tried PACE (iLok) but decided to create a modern, cloud–based license system for our products.
I already have a MAAT CodeMeter dongle. Can I use it with MAAT’s products?
• Not any more, but we’ll take back your MAAT dongle in exchange for a US$30 in–store coupon! Give us a shout at Support to learn more.

Genuine DR + OS & DAW Compatibility

Is my old machine compatible with your stuff?'
• Our products support macOS 10.8 through 12, and Windows 7 through 11.
I’m running Merging’s Pyramix system with the MassCore option. Are MAAT’s products compatible?
• Yes, our products are compatible with Merging’s Pyramix MassCore/IntervalZero low level real time engine.
I’m running the 32 bit version of Sequoia/Samplitude, and my MAAT plug–in windows don’t float. What’s up?
• You may have noticed that none of your 32 bit plug–ins work correctly. This issue only occurs when using the 32 bit versions of a plug–in, and is caused by the “bit-bridge” that Sequoia/Samplitude uses to load plug–ins that have an incompatible bit depth. Fortunately, we ship both 32 and 64 bit versions of our plug–ins, so disable or remove the 32 bit version. Run only the 64 bit version of all your plug–ins and they will behave correctly.
I’m using your equalizer in Logic. The keyboard does not create sounds!
• The keyboard behavior in Logic is not a bug, it's a known Logic quirk…When one first starts up Logic and either inserts a MAAT equalizer or opens up a saved file, Logic does not run any audio through the plug–ins right away. As a result, plug–ins cannot output audio either. Once the user hits “Play” the first time, audio streams are then enabled and they can use the EQ’s keyboard normally.
What is DR Dynamic Range?
• DR Dynamic Range, what we at MAAT refer to as DRi or integrated DR, was introduced by Friedemann and initially promoted by the PMF, the Pleasurize Music Foundation. Friedemann Tischmeyer was the founder, and Karlheinz Brandenburg, Ronald Prent and Oliver Masciarotte are board members. At the time, there was no unit of measure for subjective dynamic range reduction. Friedemann found that there was no standardized method for gauging “dynamic density,” or the amount of aggressive dynamic range reduction being applied to popular music. So, together with some colleagues, he created the DR standard. MAAT is granted exclusive license to continue DR tool development.
Note that DR is not simply the difference between the peak and quietest value of a track or the common but less than useful PLR or crest factor measurement. It’s more complex, which is how it’s able to provide a meaningful integer value that both represents how much a song is “crushed” and relates directly to how it actually sounds. After two decades, DRi has become a de factor international standard, with many tens of thousands of albums and songs measured for comparison by engineers and enthusiasts.
I bought a meter plugin that says it measures “Dynamic Range” and looks a lot like the original TT DR Dynamic Range meter. Trouble is, the dynamic range it shows is really different from what’s shown by MAAT’s meters. So, what’s the deal? Maybe two different measurement methods? I need to know what’s the actual DR of my client’s songs.
• You guessed correctly; two different measurement methods. The only DR standard is the PMF’s DRi or integrated DR measurement standard. First seen in the TT DR Dynamic Range meter and TT DR Offline Meter, DRi is now used with permission in MAAT’s DR line including
DRMeter,
DRMeter MkII,
DROffline and
DROffline MkII. Other products which claim to measure DR are unauthorized, inaccurate and frankly bogus. Accept no substitutes!

Maintenance

Can you recommend any products for routine macOS maintenance?
• We recommend EtreCheck from Etresoft and DiskWarrior from Alsoft, two complementary utilities that are absolutely worth the investment. Both are great for periodic maintenance, and each one addresses issues that the other does not. Also, both repair critical issue that are invisible to Apple’s Disk Utility. A once-a-month pass with both products will keep your Mac running at peak efficiency with minimum hassle.
Can you recommend any products for routine Windows maintenance?
• We have found that, for Windows, applications advertised for optimization and repair usually do more harm than good. One exception is Registry First Aid from Rose City Software. We also recommend the factory tools like Disk Cleanup. From the Start button menu, choose All Programs → Accessories → System Tools → Disk Cleanup. If you are running Windows 10, then also use the built in defragmentation tools. From the Taskbar, select the search bar and enter “defrag”. Then, select Defragment and Optimize Drives.
For additional tips, search Microsoft’s support for “Tips to improve PC performance in Windows 10”. When searching for 3rd party tips about tools and utilities, always use a trusted source like pcmag.com, pcworld.com or tomshardware.com.
Trying to install unsigned 3rd party products on your Mac?
• Due to increased security defaults in recent builds of macOS, you may need to try the following steps…
1. Open “System Preferences” by clicking on the Apple icon and choosing that option.
2. Select “Security & Privacy” from the “System Preferences” window.
3. Select the “General” pane, then click the lock in the lower left corner.
4. Enter your username and password to authenticate, then select “Unlock” to allow changes.
5. In the “Allow apps downloaded from” section, select “Anywhere.”
6. Close the window. You can now install unsigned applications that you trust. For security reasons, you may want to repeat this process checking “Mac App Store” as in step five above in order to make your Mac more secure.

Miscellaneous

What does MAAT stand for?
• MAAT stands for “Mastering Academy Audio Tools.” In addition, Maat or Ma’at, according to Wikipedia, is “…the ancient Egyptian concepts of truth, balance, order, harmony, law, morality, and justice. Maat was also the goddess who personified these concepts, and regulated the stars, seasons, and the actions of mortals and the deities who had brought order from chaos at the moment of creation.” For audio engineering, order from chaos is a good thing!
Who owns MAAT?
• MAAT Incorporated is owned and operated by the three principal executives who founded the company; Friedemann Tischmeyer, Dr. Christoph Musialik and Oliver “OMas” Masciarotte.
Why you should care about MAAT…
• MAAT is built on the belief that higher fidelity, enhanced workflows and less visual fatigue are hallmarks of better quality software. Our reliance on hard science and in–depth research, tempered by extensive listening and customer feedback, redefines audio tools for media professionals worldwide.
We love audio. For all of us at MAAT, it’s what we do…all day, every day. From seminal product developments to key patents and intellectual property, we have extensive experience from a manufacturer and engineering viewpoint. All that is moderated by over a century of practical pro audio knowledge. That’s why we can confidently say, “Sound…Simply Better”

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