Support

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Having A Problem?

An issue with installation, activation or other support issues? We are here to help!
If you are having any problems with our products, please:

  1. First, download and install the latest build; see Installers below! Also, install License Central (below) if you don’t already have it on your machine. It will help you stay up to date.
  2. If the current installer doesn’t solve your problem, next scroll down to the Troubleshooting section and follow that process.
  3. Third - If you’re still in need, take a look below at our FAQ or Frequently Asked Questions. If your issue is not addressed there, let us know your concerns or what’s needed with as much detail as possible. Include your OS type and version, DAW and version, plus basic information about your host computer including CPU type, amount of RAM, and any unusual peripherals or cards installed. Then, describe the problem so that we can attempt to recreate it! Send that to: support@maatinc.zohodesk.com

When you contact us, please allow us to respond to your first message before sending additional ones, as this can put your support ticket at the end of the queue and we don't want you to wait any longer than necessary. Also note that, when you e-mail us with an inquiry, you are agreeing to receive communications from MAAT via e-mail. Learn more

Have A General (Non–Support) Question?

Do you have a question about features or a more general question about DSP, metering, workflows or digital audio? We’d love to talk with you, so send us a note: marcom@maat.digital

Troubleshooting

Want to get started troubleshooting a problem on your own? Most problems are license—related and can be fixed by License Central. Launch License Central, which is installed with all MAAT products, and select your product from the list at left. Right–click on the highlighted entry and select Clear Cached Files from the contextual menu. Then, try to create and activate an instance.

Clearing the cache should fix any licensing problems. If that’s not fixing your particular problem, run the following utility we’ve also included, and send us the ZIP file that’s created, along with your Product Key:

Your Product Key was e–mailed to you when you purchased your product. Make a “safety” copy or backup of your Product Key(s) by opening a new TextEdit file. Then copy and paste or carefully type in your Product Keys. Save it away on a USB flash drive with a meaningful file name like “MAAT Product Keys.txt” or something similar. Don’t forget to label the flash drive! We also suggest you print out a paper copy of your Product Keys in case the USB flash drive is lost or damaged.

Installers & Demo Downloads

Below are links to ZIP files for all of our products. If you don’t own a license, these installers will provide a 14 day trial license.
If you have already purchased a MAAT product, thank you! That means you have received your Product Key. Before you can use the purchased product, you will only need to enter or paste in the Product Key.

NOTE: Products marked with a UB2 icon Universal 2 icon denotes a Universal Binary 2 installer,
native for both legacy Intel and current ARM macOS computers.


User Manuals

Below are links to PDFs for all our products…


FAQ — Frequently Asked Questions

Licenses

Genuine DR + OS & DAW Compatibility

Maintenance

Miscellaneous