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Have A Question?

Do you have a question about our products, or a more general question about DSP, metering, or digital audio? We’d love to talk with you, so send us a note: marcom@maat.digital

If you have any problems with our products, please first take a look below at our FAQ or Frequently Asked Questions. If your issue is not addressed there, let us know your concerns or what’s needed with as much detail as possible. Include your OS type and version, DAW and version, plus basic information about your host computer including CPU type, amount of RAM, and any unusual peripherals or cards installed. Then, describe the problem so that we can attempt to recreate it! Send that to: support@maat.digital

User Manuals

Below are links to PDFs for all our products…

How To Guides

For those DIY types out there, here are some PDFs to get you going…

Troubleshooting

Want to get started troubleshooting a problem on your own? Then run the following utility we’ve included, and send us the ZIP file that’s created:

Miscellaneous

  • What does MAAT stand for?
    • MAAT stands for “Mastering Academy Audio Tools.” In addition, Maat or Ma’at is, according to Wikipedia, “…the ancient Egyptian concepts of truth, balance, order, harmony, law, morality, and justice. Maat was also the goddess who personified these concepts, and regulated the stars, seasons, and the actions of mortals and the deities who had brought order from chaos at the moment of creation.” For audio engineering, order from chaos is a good thing!
  • Who owns MAAT?
    • MAAT Incorporated is owned and operated by the four principal executives who founded the company; Friedemann Tischmeyer, Dr. Christoph Musialik, Tad Nicol and Oliver Masciarotte.
  • Why you should care about MAAT…
    • MAAT is built on the belief that higher fidelity, enhanced workflows and less visual fatigue are hallmarks of better quality software. Our reliance on hard science and in–depth research, tempered by extensive listening and customer feedback, redefines audio tools for media professionals worldwide.
    We love audio. For all of us at MAAT, it’s what we do…all day, every day. From seminal product developments to key patents and intellectual property, we have extensive experience from a manufacturer and engineering viewpoint. All that is moderated by over a century of practical pro audio knowledge. That’s why we can confidently say, “Sound…Simply Better”
  • What is DR Dynamic Range?
    • DR Dynamic Range, what we now refer to as DRi or integrated DR, was introduced and initially promoted by the PMF, the Pleasurize Music Foundation. Friedemann Tischmeyer is the founder, and Karlheinz Brandenburg, Ronald Prent and Oliver Masciarotte are board members. At the time, there was no unit of measure for subjective dynamic range reduction. Friedemann found that there was no standardized method for gauging “dynamic density,” or the amount of aggressive dynamic range reduction being applied to popular music. So, together with some colleagues, he created the DR standard. MAAT is granted exclusive license to continue DR tool development.
    Note that DR is not simply the difference between the peak and quietest value of a track or the common but less than useful PLR or crest factor measurement. It’s more complex, which is how it’s able to provide a meaningful integer value that both represents how much a song is “crushed” and relates directly to how it actually sounds. After two decades, DRi has become a de factor international standard, with tens of thousands of albums and songs measured for comparison by engineers and enthusiasts.

DAW, App & OS Compatibility

Licenses & Wibu

  • I’m having trouble with my MAAT license. Can you help?
    • We want to get you back to work as quickly as possible! To aid in troubleshooting any licensing issue, please run the utility we’ve included during installation, and e–mail the ZIP file that it creates to us. We’ll take a look at the diagnostic ZIP and get back to you as soon as we can.
    • For macOS, launch; /Applications/MAAT/Shared/Utilities/DiagnosticsReporter.app
    • For Windows C drive; \Program Files\MAAT\Shared\Utilities\DiagnosticsReporter.exe
  • What kind of dongle does MAAT use? Can’t I use my iLok?
    • In a perfect world, manufacturers could choose the protection framework they want, and you folks could keep your licenses on a generic USB stick. Alas, that won’t work as generic flash memory is simply not able to secure your licenses. We chose Wibu Systems’ CodeMeter license framework and their CmStick dongle because of their superior reliability over PACE’ iLok and the versatility of license type and location. Unfortunately, that means one more dongle and business expense if you decide to go with a portable hardware license storage approach.
  • What is CodeMeter Control Center?
    • CodeMeter Control Center, found in the CodeMeter app that’s installed with your paid MAAT products, is the software utility that provides reporting, updating, and migration services for all your MAAT licenses.
  • What is a CodeMeter CmContainer?
    • A CmContainer is a container for your licenses. A CodeMeter dongle or “CmStick” is a hardware CmContainer in and of itself. There are also virtual containers called CmActLicenses. A CmActLicense represents the software–based variant of CodeMeter protection and licensing technology. With virtual containers, licenses and the keys responsible for encrypting and decrypting are saved to a CmActLicense license file which is cryptographically safeguarded and signed. This virtual CmContainer is unique and bound only to a specific computer or device. The unique binding is guaranteed by a digital “fingerprint,” calculated from specific hardware features of a computer or a device. This ensures that CmActLicense licenses are valid only for the identified computer or device and are not transferable. The license inside the container can be moved or parked. See “I need to move my license…” below for more information.
  • How many license activations do I have?
    • You have three activations total, two replacements if you loose an activation. We assume that you backup your computer and can recover your Product Key(s), which are your proof of purchase. Without Product Keys, we cannot re–activate your license. Note that your license can be moved from host to host, as well as to or from a dongle. It’s not stuck on one computer, and can even be parked in the “cloud” if you need to put it in storage for some reason, such as during maintenance. See the question “I need to move my license…” below for more information.
  • How can I move a MAAT license from one computer to another?
    • The license itself can reside on either a single host computer as a file, or on hardware; a 3-Series CodeMeter dongle. Host–based CmContainer licenses can be moved from one host to another, to or from a file to a dongle, or can be “parked” in the cloud between placement. Obviously, a dongle-based license can be moved around very quickly and easily, while a host-based license involves a fair amount of manipulation, up to the cloud then down to another host, to move it. See the next question below for more information.
  • I need to move my license from one machine to another, or I need to re–build my host computer. How do I move or store my license?
    • Before performing maintenance or moving temporarily to another host computer, you need to move your license(s) off of your current host and into the cloud. Once it’s “parked,” you can move it back onto any of your machines.
    License transfer or “re–hosting” is very similar to the activation process —
    1. Navigate to the back panel of your MAAT product by clicking on the MAAT logo on the front panel.
    2. Click “Activate/Deactivate License.” Older products may only say “Activate License.” In this case, click on that instead.
    3. Enter your Product Key and click “Activate Online”.
    4. Click on the “Re-host Licenses” button. If multiple license entries are displayed, make sure the correct or desired license is selected.
    5. Click “Deactivate Selected Licenses Now.” The license is now dormant, and is available to be moved to a new host or dongle.
    Your license is now “parked” in the cloud, and can later be added to another CodeMeter CmContainer. See the “Restoring Your MAAT License” PDF guide in the How To Guides section above. Also see “What is a CodeMeter CmContainer?” above for more information on how your license is stored.
  • How many machines are included in my license?
    • For paid licenses, you can store or “bind” your license on either one USB dongle or one host machine at any given time. Our trial licenses are only file–based and are also one per machine. You cannot have one license on multiple machines unless it’s on a CodeMeter dongle. You can install our products on as many hosts as you want, and a license can be moved, whether it’s file–based or on a dongle. See the previous questions above for more information.
  • I already have a CodeMeter dongle. Can I use it with MAAT’s products?
    • We need a 3-Series CmStick dongle or newer, with a 3-xxxxxxxx serial number as shown in the CodeMeter app, to store our licenses. Previous model dongles lack the memory space in the firmware to store the new Wibu framework that we use.
  • How can I activate a license on an offline computer, a computer that doesn’t have internet access?
    • Take a look at this PDF, where you can read about offline activation. Also, for each MAAT product you have installed, you’ll find a folder with the MAAT Offline License Activation PDF parked there.
    • For macOS, the offline manual is at;
      /Applications/Shared/Documentation
    • For Windows, it’s at:
      \Program Files\MAAT\Shared\Documentation
  • Is there a difference between a 'ticket' and a 'Product Key'?
    • A ticket is a container for single or multiple Product Keys. Product Keys are equivalent to serial numbers, and can unlock individual or multiple MAAT products.
  • How can I remove Wibu license support from my system?
    • Note that MAAT software will not run without Wibu license support installed. To remove this software, please follow these instructions:
    1. Download the CodeMeter User Runtime. Current versions of the CodeMeter User Runtime are available at:
      http://codemeter.com/us/service/downloads.html
    2. Open the downloaded file.
    3. In the rare case where you do not have administrative privileges, then re–log in as an administrative user.
    4. Run the CmUninstall.app (uninstaller) included in the download. Enter your administrative password when prompted.
  • What Wibu software is installed on my host computer, and can I stop those processes?
    • As with all modern copy protection schemes, a Wibu installation is not, by definition, a rootkit. It is clearly visible at all times and easily removed. The processes are also easily stopped in CodeMeter Control Center.
    For more detailed information, please read the CodeMeter User Help available via the Help menu in the CodeMeter Control Center app.
  • Where do I find answers to other CodeMeter questions not listed here?
    • Head over to CodeMeter’s own FAQ for answers to many more CodeMeter–related questions.

Maintenance