Want to get started troubleshooting a problem on your own? Most problems are license—related and can be fixed by License Central. Launch License Central, which is installed with all MAAT products, and select your product from the list at left. Right–click on the highlighted entry and select Clear Cached Files from the contextual menu. Then, try to create and activate an instance.
Clearing the cache should fix any licensing problems. If that’s not fixing your particular problem, run the following utility we’ve also included, and send us the ZIP file that’s created, along with your Product Key:
- For macOS, launch;
- For Windows C drive;
Your Product Key
was e–mailed to you when you purchased your product. Make a “safety” copy or backup of your Product Key(s) by opening a new TextEdit file. Then copy and paste or carefully type in your Product Keys. Save it away on a USB flash drive with a meaningful file name like “MAAT Product Keys.txt” or something similar. Don’t forget to label the flash drive! We also suggest you print out a paper copy of your Product Keys in case the USB flash drive is lost or damaged.