We offer all software customers a 14 day, 100% money back guarantee from purchase date. For hardware customers, we offer a 14 day, 100% money back guarantee from date of delivery.
For software, you simply need to close all instances, which returns it to us. Then, simply send your customer number and order number to , and include how you want to receive your refund. We will retire the returned license and refund you after the license have been successfully disabled. Please allow us up to 5 business days to process your refund request. Though we accept Money Back requests without any stated reason, we would really appreciate it if you let us know why you are returning your license. This helps us to further enhance the quality of our products.
For hardware, simply package it up as securely as received and send it off. Either way, e-mail us at firstname.lastname@example.org, providing a tracking number for us to reference. The unit must be received by us in good working condition in order for us to issue a refund.
Terms: Our Money Back Guarantee is limited to products being purchased directly through our website. The guarantee excludes:
- 3rd party purchases through resellers: please contact your reseller
- purchases based on subscription, rental or installment purchase models
- trial versions of a product; Trials are available to allow you to test our products in depth before purchasing